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Privacy and Cookies Policy

 

Introduction

This is the Privacy and Cookies Policy of Ecological Survey & Assessment Limited (ECOSA Limited), Companies House no. 06129868, registered at 3 - 4 Eastwood Court, Broadwater Road, Romsey, Hampshire SO51 8JJ. ECOSA Limited are registered as data controllers with the Information Commissioner for the United Kingdom.

This policy forms part of our formal Terms and Conditions and directly applies to this website [www.ecosa.co.uk] and its associated online services.

When you use our online services, you trust us with your personal information. This policy is meant to help you understand what personal data we collect via our website, why we collect it, what we do with it, how we keep your personal data safe, and your individual rights over your personal data. You may also wish to refer to our Client Privacy Notice or Supplier Privacy Notice.

We are strongly committed towards the privacy of sensitive information, acting transparently and meeting our obligations in respect of data protection. Whenever you provide personal information via our website, we will treat that information in accordance with this Privacy and Cookies Policy, relevant legislation and best practice.

We hope the following sections will answer any questions you have but if not, please do get in touch with us.

 

Consent

Your continued use of this website, and completion and submission of any online forms provided, signifies that you have given us your consent to collect and use your personal data as described in this Privacy and Cookies Policy outlined below.

 

Visiting this Website

When you visit our website we may collect standard internet log information and details of visitor behaviour patterns to help us improve user experience. We may collect information about your computer including, where available, your IP address, operating system and browser type, for system administration and to report aggregate information. This is statistical data about users' browsing actions and patterns and does not identify any individual.

 

Use and Management of Cookies

A cookie is a piece of data about a website that is stored in your web browser. Cookies are used to store data about how you use the ECOSA website and guide improvements to the layout and provision of information.

Cookies are anonymous; they only give us information about the number of visitors to our site, so we don't know what you personally are looking at, more than someone has looked at what you've looked at. The limited cookies we use will not make any noticeable difference to your experience, nor do they give away any personal data. The types of cookies we use consist of:

  • Google Analytics cookies used to track, monitor and collect information about how visitors, like yourself, use our website. This information is collected in an anonymous form and is used to inform us how the site can be improved. Google Analytics will save a cookie to your computer’s hard drive to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy at the following web address https://privacy.google.com/.
  • Addthis cookies are used to track social media activity originating from our web pages. You can read Addthis’s privacy policy at the following web address www.addthis.com/privacy/privacy-policy.

This website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Web users are advised that if they wish to deny the use and saving of cookies from this website on to their computer’s hard drive they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors. Further information about cookies including how to manage and delete them can be found at www.allaboutcookies.org.

 

Completing Online Forms

To best serve you, online forms are present on our website to assist you in getting in touch with us.

If you complete and submit a fee proposal request form online, we collect and process personal information about you, including:

  • Your title, first name, surname, job title / role and Company name (if applicable), correspondence address including postcode, email address and telephone number/s;
  • The site project name, site address and location, nature of the project, details of any previous ecological survey work carried out for the project, service required (if known) and details of any project time restraints; and
  • Contact details of other consultants / key persons relating to the project, including full name, job title and Company name (if applicable), email address and telephone number/s.

This website will submit this information directly to ECOSA who will use it to generate a project specific quotation; this will then be submitted via the email or correspondence address provided.

If we have worked together on a project, you have the option to provide us with feedback about your experiences via our online Customer Satisfaction Survey form. If you complete and submit a Customer Satisfaction Survey form online, we collect and process personal information about you, including:

  • Your personal opinions on the quality of the services received; and
  • Your full name, email address, Company name (if relevant), project details and any additional comments you wish to submit to us.

This website will submit this information directly to ECOSA who will use the information submitted to monitor the quality of services provided to our clients. If we would like to quote a response you have given to us via our Customer Satisfaction Survey for marketing purposes, such as for display on the Testimonials web page (www.ecosa.co.uk/about-us/testimonials) of our website, we will always write to you in the first instance to ask for your permission. The quote will be anonymous unless we have your agreement to use your name or Company name as appropriate.

 

Links to External Content

This website contains links to other web pages within the ECOSA website sitemap and external content, such as online articles and our social media accounts, that we believe are relevant for our website users. These links appear on this website in the form of ‘clickable’ text or images (icons). We also use our social media accounts to share links to web pages on the ECOSA website or to relevant external content.

To manage links, ECOSA and social media platforms may shorten lengthy URLs (web page addresses) using an external URL shortening service and link management platform; this is an example of a shortened URL: http://bit.ly/zyVUBo.

On accessing external content via shortened links, link management platforms may collect information in order to improve their services and inform statistical and analytical data, such as your IP address and physical location of the device used; details about the referring websites or services; the time and date of each access; and information about how the respective link has been shared on third party social media platforms.

Although every effort is made to ensure that this website is safeguarded and any URLs linking to external content published to this website or our social media accounts are genuine, the owners of this website cannot govern, guarantee or verify the contents and services of these external websites or social media platforms, despite their best efforts.

Reputable external websites and social media platforms will have their own privacy policies which are available for users to view. Users should note that clicking on links to external content or submitting personal data to any external website is at their own risk; this website and its owners do not accept any responsibility for, liability for or any damages or implications caused by visiting any external content.


Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate in are held to the terms and conditions as well as the privacy policies held by each social media platform respectively.

This website nor its owners will never ask for personal or sensitive information through social media platforms and we encourage users wishing to discuss sensitive details to contact us through traditional primary communication channels such as by telephone or email.

This website uses social sharing buttons which appear on every web page to allow users to share web content directly from that web page to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

 

Children and the Internet

We do not intentionally collect personal information from children. We urge children and young persons under 18 years of age to check with their parents or guardians before using the Internet, as usage may result in their personal information being collected.

 

Who can access Personal Data

We disclose information collected from this website to our employees and relevant consultants solely for the purposes of generating project specific fee proposals; for operational purposes, improving the quality of services ECOSA provides to its clients, and for the improvement of this website. We will never sell or share your details with any other third party.

 

Storing Personal Data

Personal data collected is kept private and stored securely via a secure server and password protected systems. Every effort has been made to ensure that the process of submitting data to ECOSA is as safe and secure as possible, but we advise users contacting this website and / or its owners do so at their own discretion and that personal information is provided at their own risk.

ECOSA will privately and securely hold your personal data collected through this website until such a time it has no meaningful operational or analytical use, as detailed in the Data Protection Act 1998/General Data Protection Regulation (Regulation (EU) 2016/679). This is typically for a period of no more than fourteen months.

 

Your Rights

As a data subject, you have rights over your personal data collected by us.

 

You can:

  • access and obtain a copy of your data on request;
  • require the Company to change incorrect or incomplete data;
  • require the Company to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing;
  • object to the processing of your data where the Company is relying on its legitimate interests as the legal ground for processing;
  • ask the Company to stop processing data for a period if data is inaccurate or there is a dispute about whether or not your interests override the Company’s legitimate grounds for processing data; and / or
  • ask the Company not to process your personal data for marketing purposes and to ask us not to share your personal data with third parties other than our employees.

 

We can provide details of personal data we hold about you on receipt of a written request, verification of your identity and payment of a fee of £10.00 (by cheque or BACS transfer only).

 

If you would like to exercise any of the above rights, please put your request in writing via email to Lydia Ernst, Company and HR Administrator, at admin@ecosa.co.uk or write to us at:

Ecological Survey & Assessment Limited (ECOSA), Ten Hogs House, Manor Farm Offices, Flexford Road, North Baddesley, Hampshire SO52 9DF

 

Please refer to the Use and Management of Cookies section of this policy for help regarding disabling cookies.


If you believe that the Company has failed to produce a satisfactory response and has not complied with your data protection rights, you have the right to complain to the Information Commissioner. For more advice and information you can visit https://ico.org.uk/concerns/.

 

Changes to our Privacy and Cookie Policy

We may modify our Privacy and Cookies Policy from time to time at our sole discretion; if so, we will post a revised version of this Privacy and Cookies Policy on this webpage. We urge you to check the Privacy and Cookies Policy regularly to obtain the most up to date copy. Modifications will be effective as soon as they are posted on this website.

 

Contact Us

If you have any comments or queries in connection with our Privacy and Cookies Policy, please email admin@ecosa.co.uk or write to:

Ecological Survey & Assessment Limited (ECOSA), Ten Hogs House, Manor Farm Offices, Flexford Road, North Baddesley, Hampshire SO52 9DF

 

 

v.2 May 2018.